If a customer files a dispute, how much time does the merchant have to respond with compelling evidence?

When a customer files a dispute, the merchant is required to respond with compelling evidence within a specific timeframe, which is typically between 7 to 21 days. This period gives the merchant the opportunity to gather relevant information, documentation, and any other evidence necessary to support their case against the dispute.

The ability to provide a timely response is crucial for the merchant, as it can significantly impact the outcome of the dispute resolution process. Submitting evidence within this timeframe ensures that the merchant's perspective is considered and increases the chances of a favorable resolution. Therefore, the range of 7 to 21 days reflects both the urgency and the opportunity for merchants to adequately prepare their responses.

While options that suggest shorter or longer timeframes deviate from the standardized process as defined by payment platforms like Stripe, the 7 to 21 day window is effectively set to balance the need for expedience with the merchant's right to adequately defend their position.