If a client receives a suspicious transaction, what should they do?

In the scenario where a client receives a suspicious transaction, the most appropriate course of action is to investigate the transaction thoroughly before taking any further steps. Investigating allows the client to gather necessary details about the transaction, such as looking into the customer’s account history, checking for any red flags related to the transaction, or verifying the identity of the buyer to determine if it might be fraudulent.

Refunding the transaction immediately without proper investigation can lead to complications, such as inadvertently refunding a legitimate sale or failing to address a potential fraudulent activity effectively. A lack of investigation can miss valuable insights that would dictate the next steps.

Reporting the transaction to Stripe Support can also be a crucial step, as they may have additional resources and protocols to assist with managing disputes and fraudulent transactions. However, starting with an investigation is essential for making informed decisions and ensuring that all necessary actions are taken appropriately.

Thus, investigating the transaction first ensures that all aspects are considered before deciding on a course of action, further safeguarding the client's business interests.